Warranty

Warranty

What warranty comes with the products being offered on your web site?

The warranty/guarantee period of every product varies on all the products being offered by their respective manufacturers/brand. For more information please refer to the guarantee card being provided with every individual product by their respective manufacturer/brand.

What are the Terms & Conditions for warranty of the products being offered on this website?

The Terms & ; Conditions vary from product to product of their respective manufacturer/company/brand. For more details, please refer the warranty/guarantee card of every individual product being provided by the respective brand/manufacturer.

What are the Terms & Conditions for warranty/guarantee of ‘GARG Sleep Solutions’ products?

All mattresses of ‘GARG Sleep Solutions’ are warrantied against any manufacturing defect for a period of 5 to 11 years of period, depending on the different models, from the date of purchase

What warranty comes with the products being offered on your web site?

The warranty/guarantee period of every product varies on all the products being offered by their respective manufacturers/brand. For more information please refer to the guarantee card being provided with every individual product by their respective manufacturer/brand.

What are the Terms & Conditions for warranty of the products being offered on this website?

The Terms & ; Conditions vary from product to product of their respective manufacturer/company/brand. For more details, please refer the warranty/guarantee card of every individual product being provided by the respective brand/manufacturer.

What are the Terms & Conditions for warranty/guarantee of ‘GARG Sleep Solutions’ products?

All mattresses of ‘GARG Sleep Solutions’ are warrantied against any manufacturing defect for a period of 5 to 11 years of period, depending on the different models, from the date of purchase

-In case of any manufacturing defect within certain time period from the date of purchase, the mattress will be replaced and after that pro-rata depreciation shall be applied for replacement of mattress. [details specified on every product page]

-Warranty on the mattress will be available only in case of product failure due to a manufacturing defect.

-Product failure is limited to only sagging of the core of the mattress. Body impressions upto 0.75” are quite normal and natural with every type of mattress, thus guarantee does not cover any depression of less than 1.5 inches for the mattress of 6” or above thickness and 1” for the mattress of 5” or below thickness.

-Guarantee is limited to only sagging/depression in the mattress, thus not applicable to any kind of softness occurring because of regular usage with time.

-Guarantee shall be void, in case of mishandling/improper use of the product.

-Invoice/Guarantee card/supporting document is mandatory to be present by the customer, in order to claim the guarantee of the goods against any manufacturing defect.

-In case of non-availability of identical material/model at the time of product service, ‘GARG Sleep Solutions’ reserves the right to issue substitute model/product of same value.

-Warranty is not applicable on any claim made other than for the benefit of the original purchaser.

-If you purchase a mattress and only the cover is defective and not the inner block/core, we will only replace the cover and not the whole mattress.

-We require you to supply photographs of the entire sleeping surface of the mattress and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the mattress not being replaced.

-Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

-‘GARG Sleep Solutions’ reserves the right to make changes in features, specifications, guarantee and prices of all the products, without any prior notice.

-The decision of ‘GARG Sleep Solutions’, in regards to the qualification of the nature of the defect and compliance of Guarantee, shall be considered as final.

-All disputes regarding the guarantee issues, if any, shall be the subject of Delhi Jurisdiction only.

Exclusions of Manufacturing Defect and Warranty:

-The guarantee is limited to sagging of only the inner bare block of the mattress and shall not be applicable on the outer fabric quilted/zipper cover of the mattress, for any stitching damages such as tears, linting, stains, colour fading etc.

-All mattress are designed to be used on a firm solid surface, any defect found due to improper support for the mattress shall not be covered under warranty.

-Guarantee does not cover comfort-wise non suitability of the product, as that varies according to every individual.

-Any sort of fabric/zip /mattress damage caused while opening the seal of the mattress is not covered under the warranty.

- Firmness or comfort preferences of the product are not considered a defect.

-Mold, dirt or smell resulting from poor mattress care.

-Guarantee of the product will treated as void, in case of inappropriate usage.

-Guarantee request will not be approved, if any severe liquid spillage, stains, dirt or damage is visible / found on the mattress during the inspection process.

-Guarantee request will not be approved if the mattress is visible / found to be exposed to cold / mould / hot temperatures for a period that causes the materials to damage / permanently deform, during process of inspection.

-Minor imperfections such as slight cosmetic flaws.

-Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.

-Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized source.

-Allergies or sensitivities to fabrics or materials.

-Damage caused by animals, rodents or children

-Naturally occurring aromas from foam, cotton or other materials.

-A normal increase in softness of the foam layers in the mattress as pressure-relieving material, which does not affect the pressure-relieving qualities of the mattress.

-In case of any manufacturing defect within certain time period from the date of purchase, the mattress will be replaced and after that pro-rata depreciation shall be applied for replacement of mattress. [details specified on every product page]

-Warranty on the mattress will be available only in case of product failure due to a manufacturing defect.

-Product failure is limited to only sagging of the core of the mattress. Body impressions upto 0.75” are quite normal and natural with every type of mattress, thus guarantee does not cover any depression of less than 1.5 inches for the mattress of 6” or above thickness and 1” for the mattress of 5” or below thickness.

-Guarantee is limited to only sagging/depression in the mattress, thus not applicable to any kind of softness occurring because of regular usage with time.

-Guarantee shall be void, in case of mishandling/improper use of the product.

-Invoice/Guarantee card/supporting document is mandatory to be present by the customer, in order to claim the guarantee of the goods against any manufacturing defect.

-In case of non-availability of identical material/model at the time of product service, ‘GARG Sleep Solutions’ reserves the right to issue substitute model/product of same value.

-Warranty is not applicable on any claim made other than for the benefit of the original purchaser.

-If you purchase a mattress and only the cover is defective and not the inner block/core, we will only replace the cover and not the whole mattress.

-We require you to supply photographs of the entire sleeping surface of the mattress and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the mattress not being replaced.

-Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

-‘GARG Sleep Solutions’ reserves the right to make changes in features, specifications, guarantee and prices of all the products, without any prior notice.

-The decision of ‘GARG Sleep Solutions’, in regards to the qualification of the nature of the defect and compliance of Guarantee, shall be considered as final.

-All disputes regarding the guarantee issues, if any, shall be the subject of Delhi Jurisdiction only.

Exclusions of Manufacturing Defect and Warranty:

-The guarantee is limited to sagging of only the inner bare block of the mattress and shall not be applicable on the outer fabric quilted/zipper cover of the mattress, for any stitching damages such as tears, linting, stains, colour fading etc.

-All mattress are designed to be used on a firm solid surface, any defect found due to improper support for the mattress shall not be covered under warranty.

-Guarantee does not cover comfort-wise non suitability of the product, as that varies according to every individual.

-Any sort of fabric/zip /mattress damage caused while opening the seal of the mattress is not covered under the warranty.

- Firmness or comfort preferences of the product are not considered a defect.

-Mold, dirt or smell resulting from poor mattress care.

-Guarantee of the product will treated as void, in case of inappropriate usage.

-Guarantee request will not be approved, if any severe liquid spillage, stains, dirt or damage is visible / found on the mattress during the inspection process.

-Guarantee request will not be approved if the mattress is visible / found to be exposed to cold / mould / hot temperatures for a period that causes the materials to damage / permanently deform, during process of inspection.

-Minor imperfections such as slight cosmetic flaws.

-Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.

-Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized source.

-Allergies or sensitivities to fabrics or materials.

-Damage caused by animals, rodents or children

-Naturally occurring aromas from foam, cotton or other materials.

-A normal increase in softness of the foam layers in the mattress as pressure-relieving material, which does not affect the pressure-relieving qualities of the mattress.